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Who Are We?

a chapter of The Arc New York

What is Mountain Lake Services

As the Chapter of The Arc New York in Essex County, the history of Mountain Lake Services is one of evolution, expansion and individual focus.

Beginning in 1967 with 15 North Country citizens concerned with the lack of supports for people with disabilities, deciding to form a committee to address these needs, continuing with the opening of Essex Industries and local group homes in 1974, never looking back from that time forward, Mountain Lake Services is a fascinating story with many chapters, many highlights, all involving inclusion, independence, and success.

Mountain Lakes Services’ mission is to partner with people of all abilities to live their very best lives. Its vision is to be an inspirational model for advancing people’s journey through excellence, innovation, and connections.


Mountain Lakes Services credo is to:

  • Appreciate and respect the unique contributions of each person.
  • Prioritize personal and corporate wellness.
  • Build teams through integrity, transparency, kindness and empathy.
  • Inspire personal growth through work, training, education and experiences. Create meaningful connections every day.
  • Empower people to balance informed risk-taking with ownership of responsibility. Utilize innovative well-defined processes and procedures that fit individuals' life styles and needs.
  • Develop and maintain trust with all of our stakeholders.
  • Facilitate relationships that cultivate the wellbeing of our communities.
  • Commit to being conscientious stewards who maximize and diversify our resources.

Board Members

Laurie A. Kelley

Shelley Winters

Cherie Indelicato, Esq.

Diane Lashway

William Bradley

John Deming

Nina Matteau

Tonya Norton

Donna Shave

Val Stahl

Executive Leadership Team

Jack M. Mudge

Executive Director

Rowena Smith

Chief Operating Officer

Roxanne Burns

Chief Financial Officer

Amy Gaddor

Director of Human Resources

Steve Lewis

Senior Director of Supported Employment & Community Services

Sarah Louer, LCSW, LICSW

Senior Director of Clinical Services and Cornerstone Program

Melissa Newell

Senior Director of Residential / Director of Northern Region

Tabitha Bradley, BSN, RN

Director of Nursing Services

April Burdo

Director of Fiscal Intermediary

Anthony Charles

Associate Director of Incident Management

Jeremy Devins

Director of Maintenance

Michele Flanigan

Director of Central Region

Mathew Gaddor

Director of Southern Region

Kristin Millington

Director of Supported Employment & Community Services

Tara Peters

Director of Quality and Training / Corporate Compliance Officer

Carlton Sabatini

Data & Planning Officer

Rodney Therrien

Director of Information and Technology

Ashley Wilfore

Director of Clinical Services

Dedicated Chapter of The Arc New York

Mountain Lake Services is one of 35 local Chapters of The Arc New York, the largest provider of supports and services for people intellectual and developmental disabilities in New York state. In addition to the programs Mountain Lake Services offers in Essex County, Chapters of The Arc New York collectively support more than 60,000 people with disabilities and their families in every county of the state, and employ more than 30,000 people in our shared mission to provide people with intellectual, developmental and other disabilities the ordinary and extraordinary opportunities of life.

As part of this larger statewide organization, Mountain Lake Services is able to draw on a rich network of expertise and statewide resources to ensure the highest quality services for the people we serve, and to raise the unified voices our Chapter communities and nearly 100,000 members statewide to strengthen our advocacy efforts.

Founded by families more than 75 years ago, The Arc New York has driven transformation and progress in the lives of people with disabilities, fought and ended the abuses of institutionalization, and developed a robust system of community support that provides opportunity, dignity, and integration for people with disabilities. Together with Mountain Lake Services and other Chapters across the state, The Arc New York continues to be an influential advocate for our system of care, and the rights and opportunities of people with intellectual and developmental disabilities.